Clarity by ChartSynergy classifies and routes inbound tickets with confidence thresholds, RAG over your historical examples, and reliability fallbacks.
Turn unstructured text into structured outcomes your teams can act on
Predict the best queue, assignment group, or category using your historical labels.
Provider failover and an ML fallback option when LLM providers are unavailable.
Similarity retrieval pulls relevant prior examples to improve accuracy and consistency.
Run privately in your environment and integrate via REST APIs for platforms like ServiceNow, Jira, and Zendesk.
Improve routing accuracy and reduce time-to-triage
Reduce bounce-backs and reassignments by routing to the right team from the start.
Automatically classify new tickets and accelerate incident response and support workflows.
Route only when confidence is high, and fall back to manual review when it’s not.
Request a demo and we’ll show you how to route tickets with measurable accuracy and confidence thresholds.
Request a Clarity DemoUse Clarity to turn messy ticket text into consistent routing outcomes across your helpdesk workflows.
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