Refund Policy

At ChartSynergy, we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services.

1. Subscription Plans

All subscription plans are billed on a monthly or annual basis, as selected during the sign-up process. Your subscription will automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date.

2. Free Trial

We offer a 14-day free trial for new users. You can cancel your subscription at any time during the trial period without being charged. If you don't cancel before the trial ends, you will be automatically charged for the selected subscription plan.

3. Refund Eligibility

We offer refunds under the following conditions:

  • If you cancel your subscription within 30 days of the initial purchase, you may be eligible for a full refund.
  • If you experience technical issues that prevent you from using our service, and our support team is unable to resolve them within a reasonable time frame.
  • If there has been an error in billing, such as being charged multiple times for the same subscription.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Services that have already been used or accessed beyond the trial period.
  • Add-on services or features that have been purchased separately.
  • Custom development work or consulting services.

5. How to Request a Refund

To request a refund, please contact our support team at support@chartsynergy.com with the following information:

  • Your full name
  • Email address associated with your account
  • Reason for the refund request
  • Any relevant order or transaction details

6. Processing Time

Refund requests are typically processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

7. Cancellation Policy

You can cancel your subscription at any time by logging into your account and following the cancellation instructions. Your subscription will remain active until the end of the current billing period, after which it will not renew.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@chartsynergy.com
Phone: (404) 913-1404